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Cancellation policy

Plans change. You can cancel or rebook online any time before your visit starts. When it's close to your visit, a small fee applies, because we hold your room and time just for you.

How it works

Two kinds of late cancels

  1. 2 to 10 hours beforeLate cancelCancelling or rebooking 2 to 10 hours before your visit: a fee of 25% of what you booked, up to $15.
  2. Under 2 hours beforeLast-minute cancelCancelling or rebooking less than 2 hours before your visit, or a no-show: a fee of 50% of what you booked, up to $30.
Fees

The fee for each service

The fee is worked out on everything you booked together, so a visit with several services never pays more than the most shown here. Using a package or membership? The session is used instead. For a last-minute cancel, the late-cancel fee is added too.

CryotherapyLate cancelLast-minute cancel
Up to 3 min · $50$13$25
Contrast TherapyLate cancelLast-minute cancel
45 min · $60$15$30
60 min · $70$15$30
Cold PlungeLate cancelLast-minute cancel
15 min · $30$8$15
Infrared SaunaLate cancelLast-minute cancel
30 min · $40$10$20
45 min · $50$13$25
Hyperbaric Oxygen (HBOT)Late cancelLast-minute cancel
60 min · $159$15$30
90 min · $199$15$30
120 min · $249$15$30
Ammortal ChamberLate cancelLast-minute cancel
15 min · $75$15$30
25 min · $125$15$30
50 min · $200$15$30
Compression TherapyLate cancelLast-minute cancel
30 min · $30$8$15
45 min · $40$10$20
Myofascial ReleaseLate cancelLast-minute cancel
30 min · $70$15$30
60 min · $130$15$30
90 min · $185$15$30
Radial ShockwaveLate cancelLast-minute cancel
Up to 20 min · $120$15$30
Cupping and ScrapingLate cancelLast-minute cancel
30 min · $70$15$30
Myofascial Release + Radial ShockwaveLate cancelLast-minute cancel
Up to 50 min · $170$15$30
Up to 80 min · $230$15$30

Good to know

Picking another time inside these windows gives up your spot, so it counts as cancelling.

Fees are due at your next appointment and are due at that visit.

Running late? Sessions end on time. If you're more than 5 minutes late, we may not be able to start your session, and it counts as a no-show.

How to cancel or rebook

Open your confirmation email and tap Manage booking (or log in on our site and open My visits). Then tap Cancel, or Pick another time. Questions? Call us at (818) 307-0932.

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