Two kinds of late cancels
- 2 to 10 hours beforeLate cancelCancelling or rebooking 2 to 10 hours before your visit: a fee of 25% of what you booked, up to $15.
- Under 2 hours beforeLast-minute cancelCancelling or rebooking less than 2 hours before your visit, or a no-show: a fee of 50% of what you booked, up to $30.
The fee for each service
The fee is worked out on everything you booked together, so a visit with several services never pays more than the most shown here. Using a package or membership? The session is used instead. For a last-minute cancel, the late-cancel fee is added too.
Good to know
Picking another time inside these windows gives up your spot, so it counts as cancelling.
Fees are due at your next appointment and are due at that visit.
Running late? Sessions end on time. If you're more than 5 minutes late, we may not be able to start your session, and it counts as a no-show.
How to cancel or rebook
Open your confirmation email and tap Manage booking (or log in on our site and open My visits). Then tap Cancel, or Pick another time. Questions? Call us at (818) 307-0932.
