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Memberships & packages

Membership and package terms

Everything to know before you buy, in one place. Questions? Call (818) 307-0932 or ask us at your visit.

The terms

Packages and memberships

Book each session ahead. Buying a package or membership doesn't hold a time, and we can't guarantee a particular day or time, so popular times are best booked early.

Packages
  • Good for 1 year from the day you buy it.
  • Same length only: a 60-minute package is for 60-minute sessions.
  • For you, and anyone in your household we've linked to your account (ask us at the front desk). It can't be sold or given to anyone else.
  • Final sale: no refunds or exchanges.
  • Can't be used on black-out dates (listed below).
  • Our booking terms and cancellation policy apply to every session. A late or last-minute cancel uses up a session.
  • A package doesn't hold a time. Book each session ahead: times depend on availability and we can't guarantee a particular day or time. Sessions not used before the package expires aren't refunded.
Memberships
  • Renews automatically every month (every year for yearly plans) on the day you joined, at the price shown, until you cancel.
  • Cancel any time in your account (Account settings → Memberships and packages) or by calling us. It stays on until the end of the period you paid for.
  • No refunds for part of a month or year.
  • Included sessions count per membership month and don't roll over: any not used end with the month.
  • If a payment doesn't go through, included sessions pause until it's paid.
  • Included sessions can't be booked on black-out dates.
  • For you only. Our booking terms apply: a late cancel uses that session.
  • You can pause for 1 to 3 months at a time, up to 3 months in a year. Ask us at least 7 days before your next billing date. Nothing is charged while paused, included sessions can't be booked, and it starts again by itself at the same price.
  • A membership doesn't hold a time. Book each session ahead: times depend on availability and we can't guarantee a particular day or time.
Black-out dates
  • Thu, November 26, 2026
  • Thu, December 24, 2026
  • Fri, December 25, 2026
  • Fri, January 1, 2027
  • Mon, May 31, 2027
  • Sun, July 4, 2027
  • Mon, September 6, 2027
  • Thu, November 25, 2027
  • Fri, December 24, 2027
  • Sat, December 25, 2027
  • Members and package holders can't book on these days. Single sessions can still be booked.
FAQ

Common questions

Can I share my package?

Yes, with someone in your household once we've linked them to your account. Ask us at the front desk and we'll set it up. Packages can't be sold or given to anyone outside your household.

Can I pause my membership?

Yes. Pause for 1 to 3 months at a time, up to 3 months in a year. Ask us at least 7 days before your next billing date. Nothing is charged while it's paused, and it starts again by itself at the same price.

Do unused membership sessions roll over?

No. Included sessions are for that membership month, and any you don't use end with the month. If you'll be away, pausing is the better choice.

Does buying a package or membership hold a time for me?

No. Book each session ahead online or with us. Times depend on availability and we can't guarantee a particular day or time, so we suggest booking popular times early.

Can I get a refund on a package?

Packages are final sale: no refunds or exchanges. Sessions not used before the package expires aren't refunded.

How do I cancel my membership?

Any time in your account (Account settings → Memberships and packages) or by calling us. It stays on until the end of the period you've paid for.

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