Booking terms
Arriving on time
Please arrive early. First visit? Arrive 10 minutes early for onboarding. Running late? Sessions end on time, so arriving late shortens your session. If you're more than 5 minutes late, we may not be able to start your session, and it counts as a no-show under our cancellation policy.
Changing or cancelling
To rebook or cancel your visit, use the Manage booking link in your confirmation email, or open your visit in your account. You can make changes online any time before your visit starts.
Late and last-minute cancels
Late cancel (cancelling or rebooking 2 to 10 hours before your visit): a fee of 25% of what you booked, up to $15.
Last-minute cancel or no-show (cancelling or rebooking less than 2 hours before your visit, or not coming): a fee of 50% of what you booked, up to $30.
Using a package or membership? The session is used instead. For a last-minute cancel, the late-cancel fee is added too.
Example: a $30 Cold Plunge is $8 late, $15 last-minute. The fee for every service is in the chart below and on the Cancellation policy page of our website.
Picking another time inside these windows gives up your spot, so it counts as cancelling.
Fees are added to your next appointment and are due at that visit.
This policy applies to every booking. We may update it at any time.
Forms
Before your first session, you'll sign our liability waiver, plus a short consent for some services (like Myofascial Release and Radial Shockwave), when you book or at the front desk.
SMS Terms
We send texts only to clients who tick the optional "Get text reminders" box when they book or create an account, or turn on Text reminders in their account. Agreeing to texts is never needed to book.
- What we send: booking confirmations, reminders before your appointment, notices when an appointment is rebooked or cancelled, a link to sign your forms, short replies from our team about your appointment, and sign-in codes.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or call us at (818) 307-0932.
- Carriers are not liable for delayed or undelivered messages.
Privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy.